Refund Policy
Refund and cancellation policy
Cancellations:
Order Adjustment Time: You have the flexibility to modify or cancel your order within 6 hours of placing it. This time frame allows us to process and ship orders efficiently.
Process for modifying or cancelling orders: To modify or cancel your order, please contact our customer service team immediately. You can reach us at support@sualoja.com. Please provide us with your order number and relevant details to ensure prompt and accurate processing.
Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we request that you receive the package as scheduled and you can refer to our return and exchange policy for further assistance.
Refunds:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide you with a return address and offer a replacement or refund, depending on your preference.
If you are not satisfied with your order, please contact our support team and we will do our best to help you.
Customers will be responsible for paying return shipping costs.
We will not issue a refund if:
Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).
You can submit refund requests within 14 days after the guaranteed delivery period (44 days) has expired. You can do so by sending a message to contact@miregaloo.com.
Cancellations:
Order Adjustment Time: You have the flexibility to modify or cancel your order within 6 hours of placing it. This time frame allows us to process and ship orders efficiently.
Process for modifying or cancelling orders: To modify or cancel your order, please contact our customer service team immediately. You can reach us at support@sualoja.com. Please provide us with your order number and relevant details to ensure prompt and accurate processing.
Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we request that you receive the package as scheduled and you can refer to our return and exchange policy for further assistance.
Refunds:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide you with a return address and offer a replacement or refund, depending on your preference.
If you are not satisfied with your order, please contact our support team and we will do our best to help you.
Customers will be responsible for paying return shipping costs.
We will not issue a refund if:
Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).
You can submit refund requests within 14 days after the guaranteed delivery period (44 days) has expired. You can do so by sending a message to contact@miregaloo.com.